Start your tuition journey with us
Take the first step towards tailored online tutoring:
1. Fill in and submit the form
2. Our team will get in touch to discuss your needs, availability, and next steps
3. We’ll arrange a 15-minute introductory chat with your tutor to draw up a tailored course of lessons
Free assessments are available for levels Key Stage 1 to GCSE. The free tutor consultation continues to be available for A-level students.
Get started, fill in the form
Hi there! We’re the Customer Success Team at TuitionWorks.
We’re here to make sure you get the best out of TuitionWorks. Contact us using the phone number or email address below. Or complete the form above and we’ll come back to you within the working day.
If you want to reach out — we’re here between 9am and 5.30pm, Monday to Friday.
Customer Success Manager
Frequently Asked Questions
Why online tuition?
One-to-one tuition is the best way to ensure students get the most from their lessons. Signing up to online tuition means no matter where in England you live, you can access the services of high-quality tutors. TuitionWorks is part of the Supporting Education Group, the UK’s leading education services platform, giving us access to a large number of the best teachers in the country.
What makes TuitionWorks Specialists?
We are solely focused on one-to-one online tuition. Our tutors are the best in the sector and are supported by the largest education services business in the UK, Supporting Education Group. They each have continuous access to training and development tools, a record of delivering fantastic results, and a desire to meet the needs of every student.
Are all TuitionWorks’ tutors Fully Qualified Teachers (FQTs)?
No, we have a range of qualified teachers and subject matter experts available to discuss your learning requirements. All our tutors are experienced, professional, and fully vetted. They understand the needs of their students and how to get the very best out of them.
What safety checks have TuitionWorks implemented?
All our tutors have been fully vetted and have up-to-date enhanced DBS checks. Every lesson is automatically recorded and safely stored for safeguarding purposes. If you have any concerns over something that happened in a particular lesson, please contact us at firstname.lastname@example.org and we’ll investigate. Please note that we generally do not access lesson recordings unless requested.
How do I book a free assessment?
Booking an assessment is easy. Simply contact us to book a free meet-and-greet, and once that’s been booked in we’ll send you an assessment. Your tutor will use the results to tailor the content of your initial meeting.
How is the assessment provided and completed?
After you’ve booked your meet-and-greet, you’ll receive an email with a link to the online assessment. Clicking on the link will open the assessment in your web browser; please note that we recommend using Google Chrome.
What does the assessment consist of?
Each of our online assessments use the national curriculum as a guide to test where a student’s knowledge and understanding is strong and where improvement may be required. They consist of multiple-choice questions covering several maths, science and or English topics, depending on your subject choice, and generally take no longer than 15 – 30 minutes to complete.
What happens with the assessment results?
We will send assessment results to your child’s to be covered in the meet-and-greet. Your tutor will use the assessment as a guide for a personal lesson plan.
How do I request a specific tutor?
If you like the look of any of the tutors on the ‘find a tutor’ page, click on their photo then the ‘book’ button on the next window. We’ll then ask you to fill out a short enquiry form; please be sure to include the school year group of any student(s) you’re enquiring for.
Do I have to request a specific tutor?
How do I access a lesson?
Clients, students, and tutors can all access lessons via the TuitionWorks Dashboard. We’ll also send you email reminders with direct classroom links when a lesson is booked, and 48-hours prior to it taking place. Details can be seen on page 7 of the TuitionWorks Clients’ Handbook, which can be accessed by clicking here.
How do lessons work?
All lessons take place in the TuitionWorks Whiteboard, our state-of-the-art online classroom tool. Your tutor will be available via a built-in video chat for the duration of the lesson and will be able to answer any questions you have about the classroom. A guide to the TuitionWorks Whiteboard can be accessed by clicking here.
Do I have to supervise lessons?
All our tutors are fully qualified and vetted teachers with up-to-date enhanced DBS checks. Students can participate in lessons without adult supervision; however, it is possible for you to sit in on a lesson if you would prefer. Our tutors will always have their webcams and microphones switched on, making them accessible and understandable. Students do not have to appear on webcam if they do not want to.
How long is each lesson?
Do I have to pay for additional resources, such as textbooks?
There’s no need to pay for any additional materials to complete a TuitionWorks lesson. In fact, our online classroom tool allows tutors and students to save ongoing work for future reference, meaning lessons can be used for revision later!
What tools are required to access and complete a lesson?
Providing you have a suitable device and stable internet connection you will be able to participate in lessons without the need for any additional tools. For supported device and network requirement information, see page 17 of the TuitionWorks Classroom Space Handbook for Students by clicking here.
Would you recommend using any additional tools?
Our tutors are equipped with touch-screen devices to ensure their communications with students are swift and clear. Students may wish to obtain a similar tool to ensure their own interactions with the Whiteboard are quick and easy. Most graphic tablets will work with the TuitionWorks Whiteboard. If you would like to check a particular device’s suitability, please email email@example.com with details.
How do I track learning progress?
Your tutor will provide a lesson report for each completed lesson. This will be automatically emailed to the paying client for that lesson and will also be available in the TuitionWorks Dashboard.
How much do lessons cost?
Lessons are priced depending on the tier of tutor you book. Please click here to see more information on our prices page.
How do I pay for lessons?
As a client you must add a credit or debit card to your profile that is then used to pay for lessons by one of two methods:
- Pre-pay by adding credit to your account that is then deducted from your existing balance once a lesson has been completed.
- We’ll automatically take payment from your card once a lesson has been completed.
All transactions are clearly visible in the TuitionWorks Dashboard. We’ll keep you up to date by sending an invoice for each completed transaction. We use Stripe to process all payments.
How do I cancel a lesson?
Details regarding how to cancel lessons can be found on page 11 of the TuitionWorks Clients’ Handbook, accessible by clicking here.
What is the cancellation policy for lessons?
If a lesson must be cancelled for any reason, we require 24-hours’ notice to ensure this can be done without a penalty charge. If we receive less notice than 24-hours you are liable to be charged for the full cost of the lesson. Note that some block bookings require 2 week’s notice for free cancellations. Please call us on 020 3219 7777 or email firstname.lastname@example.org with any questions.
Is there a minimum-term contract?
There is no contractual obligation to book a minimum number of lessons/hours with TuitionWorks. Our terms and conditions can be found by clicking here.
How do I contact the support team?
What do I need to become a TuitionWorks tutor?
Firstly, if you haven’t already, you’ll need to sign up to Teaching Personnel. To do so, please register your interest by filling in the form within this link. Once you’re fully registered with Teaching Personnel, you’ll have to arrange an interview with the TuitionWorks Customer Success Team, which you can do by filling in the form within this link. We will then be in touch to arrange a 30-minute video interview.
Do I have to be a Fully Qualified Teacher?
No. At TuitionWorks’ we work with a number of fully qualified teachers, as well as subject matter experts.
Why tutor online?
Online tuition not only offers great flexibility, but it also opens up a wider range of students for you to teach to. The TuitionWorks Whiteboard, our online classroom tool, allows you to do everything you could do using textbooks and paper, and more. For information on the Whiteboard and how it works, see our Classroom Space Handbook for Tutors, here.
How do I get paid and when?
As a member of Teaching Personnel, your payments for completed TuitionWorks lessons will be added to your Teaching Personnel weekly payments. These will be received on the Friday the week following completed lessons. Please note that this may differ slightly on bank holiday weeks.
How much will I be paid?
The amount you are paid will be fully dependent on the amount of hours’ tuition you’ve provided, and the level you have been assigned to. For more information regarding tutor levels, please contact us via email@example.com.
How do I accept bookings?
Ensure your availability is kept up to date so our Customer Success Team knows when you are available to receive bookings; in order to do so, please follow the steps outlined on page 7 of the TuitionWorks Tutors’ Handbook, which can be accessed by clicking here. The TuitionWorks Customer Success Team will contact you regarding enquiries and lesson bookings.
How do I manage my bookings?
You’ll be able to see all of your upcoming bookings in your calendar within the TuitionWorks Dashboard. For details regarding tracking and entering lessons, see page 10 of the TuitionWorks Dashboard handbook, which can be accessed by clicking here.
How do I update my availability?
We ask that you update your availability for each week on the preceding Friday. To do so, please follow the steps outlined on page 7 of the TuitionWorks Tutors’ Handbook, which can be accessed by clicking here.
What do I do if I can't make a lesson due to an emergency?
What tools are required to access and complete a lesson?
We strongly recommend using a digital writing tool for each TuitionWorks lesson, such as a graphic tablet. If want to know whether or not your device is compatible with the TuitionWorks Whiteboard, please contact us via firstname.lastname@example.org. We also ask that you share your camera and microphone for each lesson.
What are the system requirements for the online classroom environment (the TuitionWorks Whiteboard)?
You can view the system requirements for the TuitionWorks Whiteboard on page 20 of the Classroom Space Handbook for Tutors, accessible by clicking here.
How do I access the TuitionWorks Whiteboard?
Tutors, clients, and students can all access lessons via the TuitionWorks Dashboard. We’ll also send you email reminders with direct classroom links when a lesson is booked, and 48-hours prior to it taking place. Details can be seen on page 10 of the TuitionWorks Tutors’ Handbook, which can be accessed by clicking here.
Do I have to have my webcam switched on?
Yes. This is a requirement for all TuitionWorks’ tutors in all lessons.
How long is each lesson?
Lesson times differ depending on customer and student requirements. Meet and greet sessions are set for 15 minutes.
How do I assign homework?
Details for how to assign homework can be found on page 13 of the TuitionWorks Tutors’ Handbook, which can be accessed by clicking here.
Is there a minimum requirement for bookings I must accept?
The TuitionWorks Customer Success Team will discuss your availability and lesson time requirements when you sign up to become a TuitionWorks tutor. We ask that you keep us updated in terms of your availability by keeping your TuitionWorks Dashboard calendar up to date.